Frequently Asked Questions
Everything you need to know about your electrical supply orders.
How long does shipping take within the UK?
Standard delivery typically takes 2-3 working days. We also offer a Next Day Delivery service for orders placed before 2 PM Monday through Thursday.
What is your return policy for faulty items?
We offer a 30-day return policy for any faulty or damaged electrical components. Please contact our support team with your order number to initiate a replacement or refund.
Are your products compliant with UK safety standards?
Yes, all products sold by RS Electrical Supplies are fully certified and meet the latest UKCA and CE safety regulations for home and commercial use.
Do you offer bulk discounts for trade professionals?
We provide competitive pricing for bulk orders and trade accounts. Please reach out to our sales team directly for a personalized quote on large-scale projects.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.